Job Description

Invoice Resolution Specialist

The Invoice Resolution Specialist keeps invoice operations moving by resolving discrepancies, supporting processing, and helping ensure timely payments in a high-volume, fast-paced environment. This role focuses on accuracy, timely approvals, and clear documentation while providing responsive service to internal teams, vendors, and hotel properties.

Qualifications

• High school diploma required
• 25 years of Accounts Payable experience, including full-cycle AP processing using a Windows-based accounting system
• JDE and MarketBasket currently; Coupa and SAP experience preferred
• Advanced Excel skills
• Strong attention to detail, analytical problem-solving, and the ability to manage multiple priorities in a high-volume environment
• Effective communicator with strong stakeholder management, customer service, and the ability to work independently and collaboratively

Job Responsibilities

Keeping Invoices Moving

• Resolve three-way match discrepancies and research pricing, quantity, and approval issues daily
• Monitor invoice status, escalate delays, and ensure invoices reach fully approved status
• Process pass-through, MMM, same-day demand, and other invoice types accurately and on time
• Meet service expectations, including same-day demand deadlines and 2-day turnaround for approved invoices
• Prioritize work based on payment terms, urgency, and discount opportunities

Accuracy with Insight

• Review invoices and support documents for accuracy, completeness, and proper approvals before posting
• Validate uploads, prevent duplicate entries, and maintain data integrity across invoice records
• Maintain records and documentation in line with company policy, accounting standards, and close schedules
• Use Excel and tracking logs to monitor invoice status, aging, payment trends, batches, and vendor details
• Support reporting and analysis by keeping invoice data organized, accurate, and current

Partnerships That Keep Work Flowing

• Serve as a primary contact for vendors, hotel properties, and internal teams on invoice questions and payment status
• Follow up with leaders and stakeholders to secure approvals, resolve issues, and communicate next steps clearly
• Manage incoming calls, emails, and Level 1 Service Desk tickets within service level expectations
• Collaborate with Treasury, Procurement, Accounting, and other teams to resolve escalated invoice and payment issues
• Support office operations, mail distribution, AP desk backup, and special projects as needed

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

At Aimbridge, hospitality is at the heart of everything we do. As the world's leading global hospitality management company, we are dedicated to being the most trusted hotel operator and employer in the industry. With a portfolio of over 80 respected hotel brands and a commitment to creating exceptional guest experiences, we focus on strong relationships with our partners and creating a strong culture for our team members. Join us in setting the new standard for hospitality excellence, where trust is the foundation of our success story.

Job Tags

Similar Jobs