Job Description

Customer Service Agent

Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic/international airline(s). Great entry-level airline opportunity. Apply today!

Paid training with our highly knowledgeable and top-performing training department.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

• Perform a variety of duties at an airport, including: assist customers with fare quotes; boarding gate functions,
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas, including bag-room, ramp, and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of the costs associated with damage
• Complete accurate cash handling transactions, manifests, and labelling
• Operate machinery in accordance with operational policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Varied shifts within a 24-hour clock

* Some overtime

* Occasional lifting of 70-100 lbs

* Long periods of standing and walking long distances

* Pulling, pushing, and moving large, bulky items, including carts

* Continuous standing, bending, kneeling, squatting, stooping, grasping, and picking up items

ENVIRONMENTAL CONDITIONS

Involves continuous people interaction and exposure to aircraft sounds

BASIC REQUIREMENTS

• At least 18yrs old, with a High School Diploma or G.E.D.
• Valid US work Authorization
• Able to speak, read and write in English
• Flexible schedule to work weekends, holidays & overtime
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate

• Common sense and organized
• Mental capacity to make quick and rational decisions
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a fast-paced environment
• Able to reading & comprehend reference materials, instructions, policies & procedures

**DRUG SCREENING REQUIRED AT TIME OF HIRE**

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