Job Description
Lead the floor. Inspire the team. Grow the business. Are you a relationship-driven banking professional ready to take the next step in leadership? We’re looking for an
Assistant Banking Center Manager who thrives at the intersection of operations, people leadership, and client experience. This is a highly visible role where you’ll serve as the primary operations officer of the Banking Center partnering closely with the Banking Center Manager to drive performance, develop talent, and deliver exceptional service every single day.
If you love coaching others, solving problems, and being the go-to leader clients and teammates trust, this role was built for you.
Why This Role Matters As Assistant Banking Center Manager, you are the engine behind smooth daily operations and a catalyst for growth. You’ll lead by example on the floor, ensure strong controls and compliance, and help expand relationships through thoughtful solutions and community engagement, all while reinforcing a Culture of Excellence.
What You’ll Do Lead Operations with Confidence - Serve as the primary operational leader for the Banking Center
- Ensure compliance with all banking regulations, policies, and security controls
- Oversee loss prevention related to cash items, overdrafts, and past-due credit
- Review and act on daily account management and performance reports
- Conduct monthly audits including cash audits, alarm testing, and camera reviews
- Maintain strong controls over ATM, vault, branch capture, and teller systems
Deliver Outstanding Client Experiences - Provide consistently high-quality service to every client
- Open personal and business depository accounts
- Prepare, approve, and process loan and credit card requests within authority
- Respond to and resolve client questions and concerns, including via digital channels
- Evaluate client needs and recommend tailored financial solutions
- Partner with internal bankers and teams to ensure seamless service delivery
Coach, Develop, and Inspire - Mentor and coach employees in skills, confidence, and career growth
- Assist with hiring, scheduling, performance management, and coaching conversations
- Ensure the team is fully trained on products, services, and systems
- Foster accountability, collaboration, and pride in performance
Drive Growth & Community Presence - Actively pursue new business opportunities in the service area
- Conduct client and prospect calls independently or with partners
- Represent the Bank in the community to build relationships and visibility
- Collaborate with the Banking Center Manager on strategies to deepen and retain client relationships
What You Bring Education & Experience - High school diploma or equivalent required; college degree preferred
- 2+ years of retail banking experience, including at least one year in a platform or leadership-capable role
- Proven experience in teller operations, account management, and staff support
Skills That Set You Apart - Strong leadership presence with a passion for coaching and mentoring
- Exceptional customer service and communication skills
- Excellent organizational and prioritization abilities
- Comfort interpreting data and making sound operational decisions
- Strong computer, teller system, and mathematical proficiency
- Ability to connect with people from diverse backgrounds with professionalism and ease
Why You’ll Love It Here This role offers the opportunity to lead without limits, to influence culture, grow relationships, and make a tangible impact on your team, your clients, and your community. You’ll work alongside experienced leaders, gain exposure to all facets of banking center management, and build a clear pathway toward future leadership opportunities.
Step into leadership. Elevate the experience. Shape what’s next. Apply today and bring your energy, expertise, and ambition to a role where your impact is felt every day.
The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
The National Bank of Indianapolis participates in E-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.
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