Job Description

Job Description

Job Description

GENERAL SUMMARY

The Assistant Director of Information Technology supports the planning, management, and operation of Housing New Mexico’s IT infrastructure, systems, and technology services. This role assists the IT Director in developing technology strategies, overseeing daily IT operations, managing three staff, ensuring cybersecurity and data protection, and supporting organizational goals through effective technology solutions

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Assist in directing the activities of the department, which includes planning, coordinating, administering, and evaluating projects, processes, procedures, systems, standards, and/or offerings.
• Assist in coordinating the process for evaluating software development decisions.
• Assist in software application development and installations.
• Assist in audit and budget activities.
• Assist in maintaining the hardware replacement plan and implementation as needed.
• Ability to install, configure, and maintain IPS.IDS, Firewall, Anti-Virus, Anti-Spam and Anti-Malware.
• Assist in the management of the department budget to ensure the distribution of resources necessary to maintain department operations and hardware, software and technology infrastructure organization wide.
• Conducting quarterly reviews, annual evaluations, aligning team goals and fostering a collaborative environment.
• Perform limited duties as assigned in the absence of the Director, including managing and directing department staff.
• Provide support to the helpdesk and programing teams and assume their daily duties when necessary, during department staff absences or peak workloads.
• Provide technical assistance to staff and users with respect to the use of the Housing New Mexico equipment and resources.
• Be available to department staff to facilitate individual and collaborative work efforts.
• Manage the department’s internal controls to include assessment of audit concerns and/or findings and resolution options.
• Represent Housing New Mexico at various initiative meetings and public/private events.
• Attend training, read publications, and employ other measures to maintain current knowledge of department projects and initiatives.
• Performs other related duties of a similar nature and level as assigned.
• Employees are required to comply with safety regulations, procedures, and protocols.

Education and Experience

A Bachelor’s degree is required, master’s degree preferred with concentration in Computer Science or Computer and Information Technology field. Must have a minimum of three years of managing IT teams. Network administration experience is a plus.

KNOWLEDGE, SKILLS, and ABILITIES

• Experience with TCP/IP interactions in Local Area Network and Virtual Private Network, Active Directory, Windows File Server including File Share, Exchange Server, SQL Server, network printers and scanners, and IP Phone Systems.
• Ability to configure, assemble, maintain and troubleshoot hardware (desktops, laptops, servers, switches, routers, firewall, telecommunication devices, etc.) and software platforms.
• Strong knowledge of all IT security aspects related to networking, data and the internet, including disaster recovery.
• Develop and write reports, policies, and correspondence.
• Decision making, management and leadership skills.
• Experience in budgeting and allocation of resources.
• Ability to manage complex projects
• Critical thinking, analytical and problem-solving skills.
• Knowledge of industry best practices.
• Ability to adapt to changes in work situations and priorities.
• Exercise good judgement.
• Collect, organize and interpret data.
• Read, analyze and interpret standards, policies, procedures and regulations.
• Develop and write reports, policies, procedures, correspondence and presentations.
• Establish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors and managers in the work unit, other Housing New Mexico departments and with outside partners and services providers.

Core Expectations

• Provide Exceptional Customer Service to internal and external customers 100% of the time.
• Demonstrate a positive attitude
• Demonstrate respectful behavior
• Foster teamwork and collaboration
• Exhibit honesty and integrity in communications and actions
• Take initiative
• Dependable, Reliable, Adaptable and Productive
• Strive to become the subject matter expert in your position

Supervisors:

• Practice and uphold established Leadership Values
• Set clear goals and expectations to hold staff accountable
• Assume responsibility and hold yourself accountable for the overall performance of your department
• Provide timely follow-/response(s)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling or ventilation problems

Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time.

The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; installation of computer and other equipment, moving and organizing papers and other light office materials; filing and retrieving documents; and similar sedentary office work.

*** Housing NM is an Equal Opportunity Employer.

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