Boating Marine Customer Representative Job at Temporaries of New England, Inc., New London, CT

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  • Temporaries of New England, Inc.
  • New London, CT

Job Description

Job Description

Job Description

JOB DUTIES

  • Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms.
  • Assist customers in navigating our online product catalog and provide guidance to ensure they select the appropriate marine products.
  • Accurately and efficiently process orders using multiple computer applications and internal systems.
  • Provide timely, accurate, and customer-focused email responses that address inquiries and resolve issues effectively.
  • Conduct follow-ups with customers according to service guidelines and workflow processes to ensure satisfaction and resolution.
  • Offer knowledgeable support for special orders and custom product requests, ensuring all specifications are met.
  • Prepare shipping quotes, including freight and international shipping options, in a timely and accurate manner.
  • Support department sales goals through upselling, cross-selling, and expert product recommendations.
  • Continuously build product expertise through vendor training and internal resources to stay informed of new products and trends.
  • Participate in cross-training initiatives to support flexibility and growth across customer service and related departments.
  • Contribute to special projects as assigned by management to support business goals.
  • Conduct periodic self-evaluations of call performance and customer interactions to identify areas for improvement.

 

QUALIFICATIONS

Education / Work History:

  • High School diploma or more
  • Previous Call Center experience
  • Boating/Marine industry experience and knowledge
  • Commitment to teamwork and customer service

 

Job Skills

  • Positive attitude with ability to prioritize, multi-task and organize
  • Excellent written and verbal skills; excellent phone skills
  • Practical boating skills
Company Description

North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989

Company Description

North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989

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