Job Description

Job Description

Job Description

JOB DUTIES

• Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms.
• Assist customers in navigating our online product catalog and provide guidance to ensure they select the appropriate marine products.
• Accurately and efficiently process orders using multiple computer applications and internal systems.
• Provide timely, accurate, and customer-focused email responses that address inquiries and resolve issues effectively.
• Conduct follow-ups with customers according to service guidelines and workflow processes to ensure satisfaction and resolution.
• Offer knowledgeable support for special orders and custom product requests, ensuring all specifications are met.
• Prepare shipping quotes, including freight and international shipping options, in a timely and accurate manner.
• Support department sales goals through upselling, cross-selling, and expert product recommendations.
• Continuously build product expertise through vendor training and internal resources to stay informed of new products and trends.
• Participate in cross-training initiatives to support flexibility and growth across customer service and related departments.
• Contribute to special projects as assigned by management to support business goals.
• Conduct periodic self-evaluations of call performance and customer interactions to identify areas for improvement.

QUALIFICATIONS

Education / Work History:

• High School diploma or more
• Previous Call Center experience
• Boating/Marine industry experience and knowledge
• Commitment to teamwork and customer service

Job Skills

• Positive attitude with ability to prioritize, multi-task and organize
• Excellent written and verbal skills; excellent phone skills
• Practical boating skills

North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989

Company Description

North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989

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