Job Description

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Case Manager. Your main responsibilities will be working closely with clients to conduct assessments that identify their needs, strengths, and resources. Based on these assessments, they develop individualized goals and collaborative crisis response plans, while working with program staff to connect clients to the resources they need. Case Managers will coordinate and maintain a healthy relationship with other community providers to ensure each client gains access to the appropriate services. This team offers a lot of growth opportunities and professional development through hands-on experience.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Four years of relevant social services experience required.
• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Equivalent combination of education and experience may be accepted.

CERTIFICATES, LICENSES, REGISTRATION

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug screenings.
• Candidate must pass comprehensive MWVCAA and ODHS background screenings prior to employment.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Meets with clients to perform assessments and develop individualized goals and action plans based on each assessment/survey.
• Develops collaborative crisis response plans.
• Works with program staff to identify resources that will support each individual's needs, goals, and desired outcomes.
• Establishes and maintains an active working relationship with the Oregon Department of Human Services and other relevant community partners.
• Utilizes trauma-informed practices and de-escalation techniques to assist participants during heightened interactions.
• Provides program support, such as cleaning, laundry and supportive services.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Manual dexterity for handling office equipment.
• Occasionally operates a motor vehicle as needed to perform duties at sites or client locations. Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.
• Ability to exercise judgment and quick decision-making skills in response to guest or client incidents.
• Maintains professionalism during high pressure or emotionally charged situations.

WORK ENVIRONMENT

• Varying shift demands, including day and evening. May require fluctuations in the work schedule.
• Indoor and outdoor work environments with frequent interruptions, demands, and noise.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Occasional exposure to trash, bodily fluids and malodorous air.
• Driving in all weather conditions.
• This position requires on-site work and is not eligible for remote work.
• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

WHAT WE WILL DO TO SUPPORT YOU

• 401k with matching after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• AFLAC coverage
• Pet insurance through Metlife
• For some positions, employees may be eligible for companysponsored continuing education

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