Job Description
Job Description:
- The content writer is responsible for writing UX content for website, including customer-facing articles and troubleshooting tools.
- This may include content for both consumer and business audiences.
- The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines.
- Take content from concept to publication, implementing digital experience standards and business objectives.
- Review and collaborate on new and existing support articles and UX comps to deliver the best customer experiences.
- Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as brand voice and tone.
- Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.
Qualification:
- Bachelor's degree in English, communications, journalism, or equivalent experience.
- Portfolio of support article and/or UX content that demonstrates an understanding of product design processes and showcases content decisions.
- Three to five years' mid-level experience in support content, UX writing, or content design for a consumer or business audience, with some experience managing content projects independently.
- Two+ years' experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
- Three to five years' experience writing UX for digital spaces (e.g., support articles, account management flows, mobile apps).
- Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
- Experience writing or editing microcopy, including error messages, button labels, or status messages.
- Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
- Agile or development cycle experience (two+ years preferred).
- Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
- Experience with conversation design a plus.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
Synectics is an equal opportunity employer.
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Full time