Job Description
Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and HP.
JOB RESPONSIBILITIES
- Effectively troubleshoot and repair a wide variety of copiers and printers.
- Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
- Manage time and customer expectations/requirements in a geographical territory.
- Comply with company policies and procedures.
- Achieve and maintain company benchmark performance.
- Engage in continuous product training.
- Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
- Configuring hardware and software components after installation
- Performing routine maintenance on technology equipment
- Testing equipment to troubleshoot the issues
- Documenting installation and repairs
- Maintaining all tools and equipment used during service calls
- Teaching customers how to use the equipment properly
- Managing the stock of replacement parts and equipment
CORE COMPETENCIES Decision Making
- Uses sound judgment to make good decisions based on information gathered and analyzed.
- Considers all pertinent facts and alternatives before deciding on the most appropriate action.
Work Standards
- Sets and maintains high performance standards.
- Pays close attention to detail, accuracy and completeness.
- Shows concern for all aspects of the job and follows up on work outputs.
Problem Solving
- Analyzes problem by gathering and organizing all relevant information.
- Identifies cause and effect relationships.
- Comes up with appropriate solutions.
Planning and Organizing
- Plans and organizes tasks and work responsibilities to achieve objectives.
- Sets priorities. Schedules activities.
- Allocates and uses resources properly.
Composure
- Responds in a constructive manner to situations of heightened pressure, emotions and conflict.
- Achieves mutually agreeable results in a time of conflict.
- Deals with difficult colleagues and clients in a productive manner.
DESIRED SKILLS AND QUALIFICATIONS • High school diploma required
• Possess strong problem-solving and client service skills
• Basic understanding of computers and networking
• Xerox certification preferred
• Ability to work independently without supervision
• A valid driver license and clean driving record
• Must be able to lift up to 60 pounds at a time
• Have an eagerness to learn
BENEFITS • Paid training and certification opportunities
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• 20 days of paid time off
• Company paid life insurance and long-term disability insurance
• 401(k) plan with matching company contribution
• Annual company store allowance
• Company vehicle and gas card provided
• Enrollment into monthly bonus opportunity program
WORK ENVIRONMENT Field-based role requiring frequent travel to customer sites.
"Our growth is mirrored by the quality of people we have invested in."
- Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer.
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