Customer Service Delivery Driver Job at Kroger Family of Companies, Louisville, KY

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  • Kroger Family of Companies
  • Louisville, KY

Job Description

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Provide excellent customer service while delivering orders to the customer

  • Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers

  • Ensure a high degree of professionalism and personal presentation when interacting with customers

  • Drive a company vehicle safely and in accordance to Kroger's driving standards

  • Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur

  • Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards

  • Control and maintain an accurate record of customer deliveries

  • Assist fellow drivers that may encounter difficulties while out delivering

  • Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations

  • Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor

  • Complete pre-inspections check of company vehicle before use and report any defects to supervisor

  • Operate company provided technology devices for mapping and customer interaction

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

  • Valid drivers license

  • Excellent communication and customer service skills

  • Must annually pass a DOT regulated medical exam

  • Must have a good driving record

  • Ability to operate a delivery van and handheld tablet device

  • Must be able to lift up to 50 lbs. with or without reasonable accommodation

  • Must be at least 21 years old

  • May require chauffers license in some states

Desired Previous Job Experience/Education:

  • High School Diploma or GED

  • Any customer service experience

  • Any deliver driver experience

We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicants qualifications and our organizational priorities.

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