Customer Service Specialist Job at MP: Wired for HR, Tisbury, MA

TlBZWUs2WXR5TFBNS3Y4ZVN3THNqVm1IWEE9PQ==
  • MP: Wired for HR
  • Tisbury, MA

Job Description

Who are you:

Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment.

What you will be doing:

What to expect as a Customer Service Specialist: This role relays
between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis
on Customer Service.
• Customer Interaction - Call intake
• Listen attentively to customer concerns, inquires, and service requests.
• Gather and document accurate information about the customer, appliance model, serial number,
issue, and pertinent details.
• Communications Hub
• Work within the supportive team in the Service Department
• Appointment Scheduling
• Quality Assurance and Problem Resolution
• Front Desk Support 2 days a week
• Weekly Pay

Our ideal candidate has:
  • 1+ years of experience as a Call Service Agent, or similar experience/call center
  • Excellent verbal and written communication skills
  • Desire to continuously expand skillset
  • High School Diploma or equivalent
About our client:

Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

Additional information:
  • Monday-Friday, 8:00am-4:30pm
  • Competitive hourly rate
  • $22.00-$25.00/hour depending on experience
  • Healthcare
  • 401k match
  • Vacation and Sick Time
  • PTO

Job Tags

Hourly pay, Weekly pay, Monday to Friday, 2 days per week

Similar Jobs

Allied Universal

Security Guard - Full Time Morning Shift - Allied Universal - Sterling, Virginia, United States Job at Allied Universal

 ...Overview Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes... 

Aulani, A Disney Resort & Spa

Housekeeping Room Attendant - Part Time, $32.95/Hour Job at Aulani, A Disney Resort & Spa

 ...strive for Guest satisfaction. Housekeepers play an important role our...  ...cleaning and maintaining all hotel property Guest rooms which includes...  ...on specified days Perform nightly turndown duties for VIP level...  ...guest rooms for most of the shift Preferred Qualifications... 

Spectrum

Outside Sales Representative Job at Spectrum

 ...Outside Sales Representative At Spectrum Do you enjoy connecting people to reliable telecommunication services while engaging directly with your community? As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face... 

Poulin Willey Anastopoulo

Trial Counsel Job at Poulin Willey Anastopoulo

 ...commitment to client service. You will take ownership of your caseload and lead matters from filing through discovery, hearings, mediations, and trial. What You Will Do Represent clients in personal injury matters from initial litigation through settlement or verdict... 

Regal

Part-Time Bartender- Over 21- $15.00 per hour + Tips - Open Availability and Background Check Required Job at Regal

 ...Part-Time Bartender- Over 21- $15.00 Per Hour + Tips - Open Availability and Background Check Required Job Category: Floor Staff - Theatre Location...  ...variable hour, part-time fixed, part-time regular or a full-time hourly employee whose main responsibility is to provide...