Job Description

Job Description

Job Description

Overview

Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.

Key Responsibilities

• Deliver onsite and remote support for desktops, laptops, and peripherals
• Diagnose and resolve hardware, OS, and application issues in Windows environments
• Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
• Image, configure, and deploy new systems and upgrades
• Manage users and access in Active Directory and support Microsoft 365
• Track and resolve tickets within ServiceNow or similar systems
• Escalate complex issues and collaborate with infrastructure teams
• Maintain asset inventory and ensure compliance with IT standards

Required Qualifications

• Dell Certified Technician (hardware repair/field service) certification
• Experience in desktop support or help desk within a corporate environment
• Strong troubleshooting skills across hardware and Windows 10/11
• Familiarity with Active Directory, Microsoft 365, and basic networking
• Experience with ticketing systems and structured support processes
• Strong communication and customer-facing skills
• Ability to prioritize multiple support requests and work effectively in a fast-paced setting.

• Preferred

• Experience with SCCM, Intune, or endpoint management tools
• CompTIA A+ or similar certification
• Background supporting regulated or enterprise environments

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