Bright Brains IT Services is expanding in the United States and seeking an experienced DEX Service Delivery Lead to drive proactive digital experience transformation for enterprise customers.
Role Discreption:-
As a DEX Service Delivery Lead, you will own the design and delivery of automated Nexthink remediation frameworks that transform endpoint telemetry into proactive, scalable fixes.
You will work directly with US-based enterprise customers to:
• Build and manage automated Nexthink remediation workflows.
• Reduce support tickets and MTTR through proactive endpoint automation.
• Develop dashboards reporting on experience KPIs, SLA performance, and cost savings.
• Lead Windows and macOS endpoint management (Intune, SCCM).
• Automate L1/L2 operational tasks using PowerShell.
• Integrate endpoint, identity, and analytics platforms via APIs.
• Drive roadmap initiatives including PC lifecycle, device provisioning, and self-healing endpoint strategies.
• Shift IT operations from reactive support to proactive experience management.
This is a customer-facing leadership role requiring strong technical depth and business impact mindset.
Qualification:-
• 4+ years of experience in Endpoint Management, or Digital Experience Management.
• Strong hands-on Nexthink experience (analytics, dashboards, remote actions, automation).
• Advanced PowerShell scripting and automation expertise.
• Deep knowledge of Windows endpoint management (Intune, SCCM, AD, GPO).
• Experience building proactive remediation/self-healing frameworks.
• Strong analytical and reporting skills.
• Excellent communication skills with enterprise stakeholders.
About Bright Brains
Bright Brains IT Services is a fast-growing global technology consulting firm with offices in New York, Riyadh, Dubai, and Cairo . We serve enterprise and government clients across multiple regions and are the official Service Arm for Nexthink , delivering advanced Digital Employee Experience (DEX) solutions.
From our New York office, we are expanding our US presence and building a high-impact local team. We specialize in helping organizations modernize their IT environments, improve operational efficiency, and enhance the digital workplace experience for thousands of employees.
If you’re looking to join a global company with international reach, strong technical depth, and real growth opportunities in the US market — Bright Brains offers the platform to make an impact.
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