Job Description

Description and Requirements

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Executive Assistant is responsible for providing executive administrative support to the SVP, Disability Service & Operation. This position requires excellent judgement, attention to detail, flexibility, and the ability to prioritize workload in a complex, fast-moving environment. Must be able to work independently with minimal supervision and demonstrate excellent interpersonal and communication skills, both verbal and written. Expected to maintain confidentiality and exhibit a high level of discretion and professionalism.

Key Responsibilities

• Manage domestic and international travel and accommodation arrangements and prepare expense reports involving currency conversion.
• Effectively manage Microsoft Outlook calendar and inbox.
• Schedule and coordinate meetings / conference calls; prepare related materials / correspondence; arrange and coordinate complex travel itineraries.
• Demonstrate judgement in prioritizing meetings and managing calendar effectively by gaining knowledge on business priorities.
• Process expense reports and vendor invoices for reimbursement/payments and reconciliation.
• Interface with senior leaders, executive assistants of senior leaders, at all levels of the organization, both within and outside the company.
• Coordinate various on-site and off-site meetings and engage with Conference & Event Planning.

Required Qualifications

• Must be commutable distance to Oriskany NY - Tampa FL - Cary NC - Aurora IL - or Bridgewater NJ ONLY
• 7-10+ years of related experience.
• Strong PC skills, including high proficiency in Microsoft Office Suite: Outlook, PowerPoint, Word, Excel, WebEx and internet skills.
• Extremely organized and detail oriented.
• Exceptional customer service capabilities. Demonstrated ability to work to a high-quality standard.
• Outstanding attention to detail with good follow-up skills, proactive, stays ahead of requests.
• Excellent organizational and time management skills; Calendar/schedule management.
• Well-developed written, communication and inter-personal skills; demonstrating an ease with interacting professionally - at senior levels - within and across functional teams.
• Must be able to multi-task with a keen eye to detail and handle heavy flow of incoming and outgoing requests for meetings or information.
• Self-starter: ability to independently anticipate needs, look ahead, plan for contingencies, manage concurrent tasks, prioritize tasks and follow-up; Ability to recognize opportunities to improve and stream-line processes.
• Discretion in handling confidential materials/information.

Preferred Qualifications

• Experience supporting multiple senior executives
• Advanced calendar strategy and executive time optimization capabilities
• Demonstrated ability to anticipate needs and proactively manage executive workflows
• Experience preparing executive-level presentations, materials, and communications
• Experience coordinating complex travel, events, and cross-functional meetings (including hybrid/global teams)
• Strong stakeholder management across senior leadership and cross-functional partners
• Experience providing light project coordination or supporting strategic initiatives
• Prior exposure to Financial Services or similarly regulated environments
• Bachelor’s degree or equivalent professional experience

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $54,200 - $85,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [1] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

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