Job Responsibilities Work closely with all IT staff to provide technical support for WCCU employees. Provide help desk services for IT‑supported products and systems. Maintain the confidentiality of all information. Adhere to applicable general Credit Union policies and procedures. Demonstrate a helpful, friendly attitude. Maintain a neat and orderly work area and ensure that all negotiables and confidential records are properly secured. Keep abreast of changes in the field of expertise. Maintain orderly documentation with attention to detail, providing complete and accurate records of all problems or correspondence. Perform other job‑related duties as may be necessary to carry out the responsibilities of this position. Work Relationships and Scope Reports directly to the IT Manager and will have regular contact with all staff and employees of the IT department, as well as with staff members from various other departments of the credit union. Performance Dimensions Maintain the integrity of confidential business information and follow all guidelines on confidentiality. Provide outstanding services to co‑workers & members. Attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities. Promote quality, accuracy, timeliness, reliability, and thoroughness of work performed. Be punctual, flexible, reliable, and demonstrate a friendly and helpful attitude. Gain the trust and respect of members, management, and employees. Maintain a positive, professional, team‑oriented working relationship with staff and outside vendors. Enhance job growth through continuing education, as required or necessary. Other Experience and Qualifications Extensive knowledge of Microsoft Windows‑based computer systems. Proficient with Microsoft Office. User‑administration skills for Microsoft Server and Microsoft Exchange. Experience with VMware. Knowledge of other technologies including telephones, printers, scanners, copiers and fax machines. Ability to provide courteous and prompt service. Willingness to learn and adapt to new and changing technologies and systems. Ability to work with a wide range of personalities in a courteous, effective, and efficient manner. Knowledge and ability to apply current financial service industry standards, laws, and regulations. Ability to present ideas, report facts and other information clearly and concisely. Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint). Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, calculator, telephone, copy machine, fax machine and related devices or programs. #J-18808-Ljbffr
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