Our client is a global company with manufacturing facilities, design centers, research labs, and sales offices around the world. The Kronos and Workbrain Timekeeping Applications Manager will act as a liaison between the Business User Community and your team to fully understand the business processes, requirements and production needs providing an ongoing flow of service, support and forward motion for the Timekeeping Applications.
They will assist and fine tune the project management process to effectively handle the gathering of requirements, building system designs, functional requirements and the tools necessary for all implementations to achieve the result of meeting the milestones at hand. They will guide their team for successfully handling production support, ongoing development and all problem-solving activities. This requires the proper assignment of tasks, follow-up of all activities in process and providing the depth of knowledge so they can be successful at their job and responsibilities.
Provide a strong relationship with the user community by building trust and effectively handling their needs. Provide the understanding and use of the service tools involved to document and methodically handle all service level agreements within the proper time constraints. This covers the business locations, Payroll, HR and Timekeeping areas of the company. Effectively manage multiple priorities occurring during the normal business process both for development and production support and maintaining an ongoing knowledge of events in process.
Provide motivation for your team by settling internal conflicts, ensuring respect among team members and providing the knowledge of proper management and guidance in all daily activities. Ensuring that the proper administrative procedures are followed and providing a successful path for growth within your team's careers.
What you need to succeed:
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