Job Description

Server/Busser

The Server/Busser is a multi-functional service professional responsible for delivering a seamless and memorable dining experience. This role combines serving, bussing, and food station support, ensuring all aspects of service from greeting guests and running food to replenishing stations and maintaining cleanliness are handled with efficiency and care. Guests seat themselves in this dining environment, and it is the responsibility of the Server/Busser to welcome them promptly, provide attentive service, and create a warm, hospitable atmosphere.

Job Responsibilities:

Guest Service

• Acknowledge and greet guests promptly as they seat themselves.
• Provide attentive table service, including order-taking, food running, and beverage refills.
• Present menus, answer questions, and make knowledgeable suggestions, including premium recommendations.
• Present checks, process payments accurately, and thank guests sincerely.
• Anticipate guest needs and resolve issues quickly to ensure satisfaction.

Food & Beverage Support

• Deliver food and beverages from the kitchen or bar to tables promptly.
• Refill beverages, coffee, and water throughout the dining experience.
• Provide bread, accompaniments, and other table-side items, replenishing as needed.
• Set, reset, and maintain tables with correct service ware, linens, and condiments.

Food Station Responsibilities (Breakfast & Meal Periods)

• Set up, monitor, and replenish food stations with fresh items throughout service.
• Ensure all food displays remain stocked, clean, and visually appealing.
• Communicate with the culinary team for timely replenishment of items.
• Break down and properly store or discard food and equipment at the end of service, following health and safety standards.

Cleanliness & Organization

• Clear and reset tables promptly and consistently to ensure a clean dining room.
• Transport dirty dishes, glassware, and utensils to the dishwashing area.
• Maintain cleanliness and stock of side stations and service areas.
• Keep floors, food stations, and guest areas hazard-free and guest-ready at all times.

Teamwork & Compliance

• Support teammates by running food, bussing, or replenishing supplies as needed.
• Follow Marriott brand service standards, safety protocols, and local health regulations.
• Stay knowledgeable about menus, specials, and promotions.
• Perform additional duties as requested by leadership.

Qualifications:

• Previous food & beverage or hospitality experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Knowledge of food handling and sanitation practices.
• Physical ability to lift/carry up to 30 lbs and stand/walk for extended periods.
• Flexibility to work mornings, evenings, weekends, and holidays.

This role participates in a gratuity pooling system, where service charges and tips are distributed among eligible Food & Beverage associates in accordance with hotel policy.

Guests seat themselves; associates are expected to proactively greet, engage, and provide full-service hospitality from the moment guests arrive.

Compensation: Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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