Job Description

Medical Appointment Scheduler

Advanced Dermatology, P.C is seeking a full time and part time medical appointment scheduler to join our call center team in Commack.

As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information.

Essential duties and responsibilities:

• Assist patients on the phone with appointments and medical inquiries.
• Exudes confidence with a steady pace, professional tone, and call control.
• Clarifies patient requests to accommodate immediate needs and preferences.
• Demonstrates CS best practices thru effective presentation skills & phone etiquette.
• Understands patient priorities thru questioning techniques, active listening, and restatement.
• Adapts to call flow based on patient requests and priorities.
• Understands medical scheduling as it relates to insurance plans and types of appointments.
• Optimizes provider schedules with efficient scheduling.
• Collects patient demographics, insurance plans and reasons for visit.
• Runs insurance eligibility and updates plans, as needed.
• Handles requests for Rx refills & coordinates with in-house MA's.
• Updates account records with concise and detailed notes.
• Partners with medical offices and MA's.
• Achieves call volume and average handle time targets
• Consults with team leaders & supervisors to resolve escalated requests

Requirements:

Education - High school diploma or equivalent

Experience - One (1) year of experience as a qualified medical receptionist. Dermatology experience a plus.

Computer skills - Microsoft office suite, EMA PM and EMR a plus.

Benefits:

Medical, dental, vision & life insurance

PTO

Paid holidays

401K

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