Job Description
Job Type
Full-time
Description
The AME Group - Where People Power Progress At The AME Group, every employee helps define who we are. For over 40 years, we've built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As a nation wide leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don't just adapt to change - we drive it! Join a company where your voice matters, your work makes an impact, and your future is a shared journey.
About the Role: Job Type: Full-Time,
This is an in-office position with daily travel to client sites.
What We Offer: - Full Benefits Package : Health, dental, and vision insurance
- Continuous Learning : Company-paid training and certifications
- Career Growth : We invest in your development and professional goals
We are seeking a skilled
IT Network Engineer to work as part of our team in our Lexington, KY location.
This role plays a critical part in supporting and advancing customer environments through strong technical execution, collaboration, and communication.
The Network Engineer will: - Handle support tickets and respond to client requests in a timely and professional manner
- Collaborate with multiple internal teams within AME to move customer initiatives forward
- Provide consistent, clear communication to customers on both resolved and unresolved issues
- Develop and maintain technology roadmaps aligned with customer environments and goals
- Implement, and support IT solutions across various platforms, ensuring optimal performance and scalability.
- Perform system upgrades and migrations with minimal disruption to client operations.
- Prepare and present technical proposals and solution design documents to clients
- Work closely with team and clients to provide technical guidance and ensure successful project execution.
Requirements
Skills for success - Verbal & Written Communication : Ability to convey technical information clearly to both technical and non-technical stakeholders.
- Problem-solving: experience in troubleshooting, analyzing an resolving complex IT challenges.
- Network troubleshooting with addition of cable testing and terminations
- Understanding and basics of fiber optic cabling , Windows Server provisioning, Group Policies, Security Groups, Active Directory, Shared folders and permissions, desktop setup and deployment.
- DNS management with domain service.
- Managed switch setup , configuration, deployment and troubleshooting.
- WIFI setup , deployment, management, troubleshooting.
- Firewall setup , deployment, management, troubleshooting.
- VPN Configuration and management.
- Excellent customer relations and documentation.
- Strong experience in MS365 User setup , Teams, SharePoint, OneDrive, MS Security Score review and management.
- Experience in on-premises to cloud and cloud-cloud migrations are a definite plus.
Optional but desired skills & Certifications - Fortinet Firewall expertise
- MSP work experience
- Familiarity with RMM tool N-Able/Proview a plus)
- Datto
- Veeam
- MS Server 2016 or better
- MS Desktop / Windows 11
- CompTIA Network+
- CompTIA Security+
- Cisco Entry level switches and firewall certification
If you're passionate about IT solutions, problem-solving, and working in a collaborative environment, we want to hear from you! Apply today and take the next step in your career.
Job Tags
Full time, Work experience placement, Work at office