Job Description
Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience, which is essential for this position. Ideally, the individual will have a background in retail or manufacturing industries, with a solid understanding of EDI mapping and strong documentation skills.
Experience with SAP is a plus, though not mandatory.
The role may involve:
• Reviewing and evaluating existing EDI processes to identify areas for improvement.
• Exploring and supporting new EDI requirements as they arise.
Scope/Purpose:
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform. EDI
Performance Measures/Expectations:
• Create issue resolution documentation (incident description, root cause, steps to resolve)
• For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase)
• Complete all training and knowledge transfer within timelines with positive feedback
• All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA
Reporting & Trends
• Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors
• Monthly deep dive on root causes and corrective actions
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