KNAP brings new technology to warehouse automation. The KNAP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We more than 8,000 employees of the KNAP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.
One of the KNAP's primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAP Group's unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
Provide monthly reporting, to include:
Trend reports of incident development:
Provide annual reports of past years incidents, to include:
Monitor and support software development with small-scale projects
Work with customers and address their requests by phone and e-mail
Responsible for problem management
Create customer reports
Coordinate release updates
Manage quality control of release updates
Identify and tackle open issues, maintain "to-do" lists in cooperation with the Account Manager
Consult with customers
Monitor incident management
Create management summary reports
Technical qualifications (technical college, senior technical college, technical university degree, or comparable practical experience)
Databases and SQL
Knowledge of C++ and Java
Written and spoken command of English (German or other languages are an advantage)
MS Office skills
Basic knowledge of automation technology with willingness to learn more about our products, systems, and processes
Solution-oriented and innovative
Overtime as required by work
Occasional travel may be required up to 25%
Professional office etiquette is required at all times
Authorization to work in the U.S.
Passport or ability to obtain a passport
Physical requirements may include:
2 remote days per week
Half day Fridays
A beautiful new, state-of-the-art, office complex in Kennesaw, GA
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering
KNAP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."
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