Job Description

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Site Assistant. Your main responsibilities will be providing direct support to sheltering services. Responsibilities include supporting daily operations including cleaning and laundry services, clerical duties, data collection & entry and assisting clients with navigation to resources. This is a grant funded, full time position. This team offers a lot of growth opportunities and professional development through hands-on experience.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.
• Two years of work experience in a public or social services role.
• Equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATION

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug/alcohol screenings

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Demonstrated proficiency with Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Provides program support, such as: cleaning, cooking meals, laundry, supportive services and more.
• Provides client engagement and assistance, including answering the telephone, monitoring client and facility safety.
• Works with support staff regarding follow-up to services, assisting with meal preparation and distribution;
• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.
• Assists with program operations including HMIS data entry for clients, follow-up with clients, assisting clients with navigation to resources, general data entry, and other special projects as needed.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities are required of this position. Frequently required to hear and speak.
• Regularly lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Maintains professionalism during high pressure or emotionally charged situations.
• Requires multi-tasking, including the ability to collaborate with staff, volunteers and guests.

WORK ENVIRONMENT

• Indoor and outdoor work environments with frequent interruptions, demands, and noise.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Exposure to trash and potential biohazards.
• This position requires on-site work and is not eligible for remote work.
• Shift options may vary between early morning, evening and nights.
• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

WHAT WE WILL DO TO SUPPORT YOU

• 401k with matching after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• AFLAC coverage
• Pet insurance through Metlife

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Job Tags

Full time, Work experience placement, Work at office, Local area, Immediate start, Shift work, Night shift, Afternoon shift, Early shift

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