Job Description

Duration: Long term extending contract (Have had people on the team for 3+ years!)

Must Haves:

• Active Top Secret Clearance or Higher
• Must have IAT 2 level certification (Sec+, CCNA-Security, SySA+, GICSP, GSEC, CND, or SSCP)
• 1-2+ years route/switch experience
• 1-2+ years WLAN experience or comparable knowledge
• 1+ year Help/Service Desk and troubleshooting experience with network managing tools and ticketing platforms

Plusses:

• CompTIA Net+
• CCNA Certification
• Has used a Network Management System such as Solarwinds, Zenoss, or Thousand Eyes
• Has used a SIEM product such as Kibana or Splunk
• Wireless experience
• Previous experience working in a Network Operations Center

Day to Day:

• Ability to support either day or night shifts that aligned to a 24x7x365 team supporting customer mission critical environments.
• A key contributor in the success of managing our client’s endpoints. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
• Entry level troubleshooting methodologies to solve problems in broad, complex & unique networks with mixed media & protocols.
• Entry level wireless network proficiency and associated experience supporting Cisco network products and protocols as well as command of executional best practices.
• Provide support to internal and external customers during critical service-related issues.
• Ability to get to an understanding of customer expectations and manage or set proper expectations.
• Use excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively.

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