Job Description

Valet Supervisor

The Valet Supervisor is responsible for overseeing the Valet Attendants, and Overnight Valet.

They are also responsible for the daily operation of Parking/Valet, as well as supervising the activities of motor vehicles, limousines and motor coaches and for ensuring that Highgate standards are upheld on a daily basis.

Responsibilities include:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel(s).
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
• Respond to all guest's requests, problems, complaints, and/or accidents presented throughout reservations, comments cards, letters and/or phone calls, in attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Uniformed Services personnel according to Highgate SOP's.
• Prepare and conduct interviews and follow hiring procedures according to Highgate SOPs.
• Develop employee morale and ensure training of Valet personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Understand hospitality terms.
• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Ensure staff greet and welcome all guests in accordance with Highgate SOP's.
• Coordinate manifest arrival and departure patterns with large group.
• Coordinate luggage holding areas and bag pushes and pulls with clients.
• Inspect all areas of department to meet cleanliness and safety standards.
• Maintain extensive files on all area restaurants, attractions, theaters, shopping centers, sporting events, baby-sitting services, health clubs, maps, etc.
• Maintain concierge materials in a professional and organized manner.
• Attend monthly all-employee team meetings and any other functions required by management.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest, managers and other employees.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate standards.
• Establish and maintain key control system.
• Ensure participation within department for monthly Highgate team meeting.

Qualifications include:

• High School Diploma required
• At least two years of related supervisory experience preferred.
• Must be proficient in Windows Company approved spreadsheets and word processing.
• Must have a valid driver's license from the applicable state.

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