Job Description

Copier Field Technician Position Summary

Candidate must be located in Hawaii.

The Field Specialist I is a hands-on service professional responsible for the installation, maintenance, and repair of copiers, printers, and related office equipment at customer locations. This is a field-based, non-remote role requiring daily travel within an assigned territory.

This position focuses on mechanical and technical break/fix work, responding to service calls, diagnosing issues, and delivering high-quality customer support directly onsite. The role requires strong troubleshooting skills, mechanical aptitude, and the ability to work independently while managing a full schedule of service calls.

Key Responsibilities

• Perform on-site service calls to diagnose, repair, and maintain copiers, printers, and multifunction devices

• Conduct break/fix troubleshooting on mechanical and basic technical issues

• Install, configure, and test equipment to ensure proper functionality

• Perform preventive maintenance on customer equipment to reduce downtime

• Manage and prioritize a daily schedule of service calls within assigned territory

• Maintain accurate service records, parts usage, and repair documentation

• Provide excellent customer service, clearly communicating issues and solutions to clients

• Order and manage parts inventory as needed to complete repairs

• Identify recurring equipment issues and escalate when necessary

• Ensure compliance with safety standards and company procedures while working onsite

• Maintain and care for company-provided tools, equipment, and vehicle

Work Environment

• Field-based role – travel required throughout the workday

• Majority of time spent at customer locations

• Hands-on, physical work involving equipment repair and maintenance

• May require lifting and moving equipment (copiers/printers)

Qualifications Required:

• 2+ years of experience in field service, equipment repair, or mechanical/technical troubleshooting

• Experience working with copiers, printers, or similar electro-mechanical equipment strongly preferred

• Strong mechanical aptitude and problem-solving skills

• Ability to work independently and manage time effectively in a field environment

• Valid driver’s license and reliable driving record

Preferred:

• Previous experience in a copier/printer service technician role

• Familiarity with diagnostic tools and repair processes for office equipment

• Customer-facing experience in a service environment

Key Skills

• Break/fix repair

• Mechanical troubleshooting

• Customer service & communication

• Time management and route planning

• Attention to detail

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise

• Occasional overnight travel is required.

• Work assignments are diversified. Examples of past precedent are used to resolve work problems.

• New alternatives may be developed to resolve problems.

• Requires moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

• Some physical effort required; must be able to lift and carry objects that weigh up to 50 pounds.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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